Qualification Details

This is a listing of further education and training awards made by QQI. They are at Level 1 to 6 on the NFQ. For awards in Higher Education and Training at Level 6 to 10 on the NFQ please look at the Programmes listing.

Title

Customer Service

Code

5N0972

NFQ Level

5

EQF Level

4

Award Class

Minor

Field of Learning

10. Services > 1. Personal Services > 3. Hotel, restaurants and catering

Credit Value

15

Publication Date

23-04-2012

Review Date

Deactivation Date

Status

Active

Component/Award Specification

Programme Validation Information

This Minor Award can be used to meet the requirements of the following Major Awards

Code NFQ Level Title Award Class Field of Learning

5S0994

5

Carpet and Vinyl Floor Cover Installation

Special Purpose

Refer to subfield 07.3

5M1940

5

Computer Aided Design

Major

Architecture and town planning

5M0828

5

eBusiness

Major

Refer to subfield 04.9

5M1981

5

Creative Craft

Major

Refer to subfield 02.1

5M1997

5

Office Administration

Major

Secretarial and office work

5M2071

5

Contact Centre Operations

Major

Secretarial and office work

5M2061

5

Engineering Technology

Major

Refer to subfield 07.9

5M2686

5

Floristry

Major

Handicrafts

5M2069

5

Marketing

Major

Marketing and advertising

5M2073

5

Language and European Studies

Major

Sociology and cultural studies

5M2102

5

Business Studies

Major

Refer to subfield 04.9

5M2105

5

Retail Practice

Major

Wholesale and retail sales

5M2110

5

Security Studies

Major

Protection of persons and property

5M2109

5

Security Systems Technology

Major

Refer to subfield 07.3

5M2111

5

International Trade

Major

Wholesale and retail sales

5M2145

5

Motor Technology

Major

Mechanics and metal trades

5M2154

5

Cultural and Heritage Studies

Major

Sociology and cultural studies

5M2208

5

Design

Major

Handicrafts

5M2089

5

Restaurant Operations

Major

Hotel, restaurants and catering

5M2468

5

Business Administration

Major

Secretarial and office work

5M2768

5

Animal Care

Major

Veterinary

5M2767

5

Logistics and Distribution

Major

Transport services

5M2786

5

Community Care

Major

Refer to subfield 09.2

5M3080

5

Plastics Injection Moulding

Major

Materials (glass, paper, plastic and wood)

5M3351

5

Hairdressing

Major

Hair and beauty services

5M3371

5

Horsemanship

Major

Veterinary

5M3425

5

Forestry

Major

Forestry

5M3471

5

Beauty Therapy

Major

Hair and beauty services

5M3782

5

Health Service Skills

Major

Refer to subfield 09.2

5M3789

5

Legal Studies

Major

Law

5M4339

5

Healthcare Support

Major

Refer to subfield 09.2

5M4349

5

Nursing Studies

Major

Nursing and midwifery

5M4468

5

Community Health Services

Major

Refer to subfield 09.2

5M4732

5

Youth Work

Major

Child care and youth services

5M5010

5

Construction Technology

Major

Building and civil engineering

5M5011

5

Tourism with Business

Major

Travel, tourism and leisure

5M5028

5

Applied Ecology

Major

Multidiscipline

5M5048

5

Creative Media

Major

Refer to subfield 02.1

5M5054

5

Interior Design

Major

Fashion, interior and industrial design

5M5125

5

Commercial Fishing

Major

Fisheries

5M5146

5

Sports, Recreation and Exercise

Major

Sports

5M5265

5

Make-up Artistry

Major

Hair and beauty services

5M5267

5

Food Science

Major

Multidiscipline

5M5156

5

Aquaculture

Major

Fisheries

5M5157

5

Seafood Processing

Major

Fisheries

5M2083

5

Hospitality Operations

Major

Hotel, restaurants and catering

5M5148

5

Outdoor Sport and Recreation

Major

Sports

5M5163

5

Theatre Performance

Major

Audio-visual techniques and media production

5M5152

5

Theatre Production

Major

Audio-visual techniques and media production

5M0536

5

Computer Systems and Networks

Major

Database and network design and administration

5M18294

5

Office Informatics

Major

Computer use