This is a listing of further education and training awards made by QQI. They are at Level 1 to 6 on the NFQ. For awards in Higher Education and Training at Level 6 to 10 on the NFQ please look at the Programmes listing.
Qualification Details
Title
Contact Centre Operations
Code
5M2071
NFQ Level
5
EQF Level
4
Award Class
Major
Field of Learning
04. Business, administration and law > 1. Business and administration > 5. Secretarial and office work
Credit Value
120
Publication Date
28-09-2016
Review Date
Deactivation Date
Status
Under Review
Certificate Specification
EUROPASS Certificate Supplements
Programme Validation Information
Qualification Requirements
To access programmes leading to this award the learner should have reached the standards of knowledge, skill and competence associated with the preceding level of the National Framework of Qualifications. This may have been achieved through a formal qualification or through relevant life and work experience.
The total credit value required for this certificate is 120. This will be achieved by completing:
Awards
Code |
Title |
NFQ Level |
Credit Value |
| All of the following component(s) | |||
Customer Service |
5 |
15 |
|
Contact Centre Skills |
5 |
15 |
|
| A minimum credit value of 15 from the following component(s) | |||
Communications |
5 |
15 |
|
Teamworking |
5 |
15 |
|
Personal Effectiveness |
5 |
15 |
|
| A minimum credit value of 15 from the following component(s) | |||
Work Experience |
5 |
15 |
|
Work Practice |
5 |
15 |
|
| A minimum credit value of 30 from the following component(s) | |||
Database Methods |
5 |
15 |
|
Word Processing |
5 |
15 |
|
Digital Marketing |
5 |
15 |
|
eBusiness Studies |
5 |
15 |
|
Marketing Practice |
5 |
15 |
|
Business Administration Skills |
5 |
15 |
|
The Internet |
5 |
15 |
|
French |
5 |
15 |
|
German |
5 |
15 |
|
Italian |
5 |
15 |
|
Polish |
5 |
15 |
|
Russian |
5 |
15 |
|
Slovak |
5 |
15 |
|
Spanish |
5 |
15 |
|
Irish |
5 |
15 |
|
English as a Second Language |
5 |
15 |
|
Spreadsheet Methods |
5 |
15 |
|
Principles and Practice of Selling |
5 |
15 |
|
| The remaining credit value of 30 can be obtained by using vocationally relevant component(s) from level 5. A maximum of 15 credits may be used from either level 4 or level 6. |
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