Qualification Details

This is a listing of further education and training awards made by QQI. They are at Level 1 to 6 on the NFQ. For awards in Higher Education and Training at Level 6 to 10 on the NFQ please look at the Programmes listing.

Title

Contact Centre Skills

Code

5N1361

NFQ Level

5

EQF Level

4

Award Class

Minor

Field of Learning

04. Business, administration and law > 1. Business and administration > 5. Secretarial and office work

Credit Value

15

Publication Date

28-09-2016

Review Date

Deactivation Date

Status

Active

Component/Award Specification

Contact Centre Skills

Programme Validation Information

Validation

This Minor Award can be used to meet the requirements of the following Major Awards

Code NFQ Level Title Award Class Field of Learning

5M2071

5

Contact Centre Operations

Major

Secretarial and office work