Code

PG23797

Title

Customer Service QQI level 5 5N0972

Programme Purpose

The aim of this programme is to equip learners with the knowledge, skill and competency to achieve a QQI Level 5 Customer Service 5N0972. The programme is delivered on a part time basis over a number of weeks, to allow learners to continue with their employment or any other responsibilities that they may have while the programme is ongoing. Comprehensive and detailed packs are distributed to learners on commencement of the Programme. Our trainers are highly qualified with a vast background of experience, are educated to degree level and hold a training qualification. There will be particular emphasis on skill development. They should be able to identify challenges and be able to comfortably solve them, both independently and within a group setting. Progression for successful learners will be to other Office Administration components at level 5 standard. The skills achieved on this programme may also assist entry to the workplace.

Duration Description

150 Hours, 51 hours Directed. 99 Self directed

NFQ Level(s)

5

EQF Level(s)

4

Location

Kilkenny

Delivery Modes

Centre/School/College Based

Delivery Methods

Directed Learning

Group Discussions/Interactions

Practical/workshop/Laboratories/studio sessions

Work Experience/Simulated Work environment

Tutorials/One on one supported learning

Self Directed Learning

On the job Training

Other

Lectures / Classes

Practical Sessions

Tutorials

PEL Applies

No

PEL Arrangements

What is PEL?

Details

Validation Date

19-07-2018

Validation Documents