The programmes listed lead to awards in the NFQ. The provider that offers the programme will have full details.

Programme Details

Code

PG15745

Title

Customer Service

Programme Purpose

This programme offers learners the opportunity to achieve one or more components towards the NFQ Level 5 Certificate in Security Studies . Further details about the programme e.g. Duration, Location etc are available on this register and from the provider, NCU Ltd

Duration Description

This programme is delivered over 150 hours, 50 of which are directed learning and the remaining 100 hours in self-directed learning. For their Portfolio/Collection of work candidates are required to undertake a survey of a real-life customer service situation and author a report outlining all important observations – paying particular attention to the skill sets covered on this course. This will be completed during their self-directed learning hours. All other learning outcomes will be covered during the directed learning hours as well as the skills demonstration section of their assessment.

NFQ Level(s)

5

EQF Level(s)

4

Location

Dublin City

Delivery Modes

Centre/School/College Based
Workplace Learning
In Company Training

Delivery Methods

Directed Learning
Practical/workshop/Laboratories/studio sessions
Work Experience/Simulated Work environment
Tutorials/One on one supported learning
Self Directed Learning
Lectures / Classes
Practical Sessions
Tutorials

PEL Applies

No

PEL Arrangements

What is PEL?

Validation Date

25-06-2013

Validation Documents

This programme leads to the following Minor Award(s). It is also a requirement for the Major Award(s) listed

Code

Title

Award Class

NFQ Level

5M2110

Security Studies

Major

5

5N0972

Customer Service

Minor

5

Centres offering Customer Service

Name

Address

Contact

NCU Ltd

Glin Centre, Glin Road, Coolock, Dublin 17

01 8479463

Website